Refunds and Cancellations
The short version
Try Foyer free first. After that, you can cancel any time and you keep what you paid for through the end of the period. We do not refund a period you have already started, except where the law says we must, or where we made the mistake.
The free trial
Every account starts with a free trial. Nothing is charged until the trial ends. Cancel during the trial and you are never charged.
Cancelling
Cancel from your account's billing page, or email hello@foyeroh.com. Cancellation takes effect at the end of the current billing period, monthly or annual, and you are not charged again. Your data stays available until then, and you can export it at any time before it is deleted under the Privacy Policy.
Refunds
Fees for a billing period that has already started are not refunded. That is the same rule for monthly and annual plans, so if you are unsure, start monthly.
We do refund, in full and promptly:
- A duplicate charge, or a charge made by our mistake.
- A charge made after you cancelled, where our records show the cancellation came first.
- Any amount the law of your state requires us to refund.
How to ask
Email hello@foyeroh.com from the address on the account with the date and amount. We answer within two business days. Refunds go back to the card that paid, through Stripe, and usually land in five to ten business days.
Which document governs
This page explains the refund terms in the Terms of Service. If the two ever differ, the Terms govern.